Mango Indian Restaurant Policies

Currently, only online reservations are being taken, this avoids misunderstandings and allows us to effectively manage diners, and ensures we have the correct details for your reservation. Reservations can be made via our website. Should you not find availability please call us at 020 7407 0333.

5:30pm Onwards

Please be advised that we have a minimum spend of £25 per person.

Children under the age of 7 are to be seated by 19:00. Terms and conditions apply for groups of 10+.

If you are going to be late, please do let us know as we will only hold the table for 15 minutes, after which time we will place it back in the system.

Please note that credit card details are required to secure your booking. No money is taken at the time of making your reservation, but we reserve the right to charge £20 per person for cancellations with less than 24 hours’ notice or if you do not show up for your booking on the day as the system will automatically charge your card. 

***CHRISTMAS BOOKINGS***

During the festive season a deposit of £30 per person will be taken at the time of booking. This will be deducted from your bill.  Should you fail to show or cancel within 24 hours, this is non-refundable and you will be charged.

Please mention at the time of reservation if you have any food allergies/intolerances. Full allergen information for our dishes is available upon request. Please ask your server. All meat served is halal

All reservations require credit card details to be entered for holding purposes. Your credit card will not be charged at reservation. We operate a strict cancellation policy, should you cancel less than 24 hours of your reservation or fail to show up, your credit card will be charged £20 per person.

All payment card details are held, and any cancellation fees will be processed, by Stripe Payments UK Ltd who act on behalf of Mango Indian London. For full details of Stripe’s policy, plese visit https://stripe.com/gb/privacy.

If you wish to cancel your booking, please click on ‘cancel my booking’ in confirmation email. Alternatively, you can call the restaurant to cancel your reservation. We operate a strict 24 hour cancellation policy.

There is a discretionary 12.5% service charge added to your bill.

If you experience a reason for complaint during your visit, in the first instance we would request you to raise this with a member of our staff at the time of complaint, this gives us opportunity to deal with it immediately in-house.

If they or a member of management are unable to resolve the issue, you will be required to submit a formal complaint in writing by emailing [email protected]

Once a formal complaint has been received, it will be fully investigated by the management team of the restaurant you visited, this may include reviewing on-site CCTV footage if we need to. Our aim is to fully respond to all formal complaints within 14 working days, however, if further information or evidence is required to complete the investigation, it may take longer. We will address all complaints.

If you choose to publish your complaint on any public platforms including Social Media platforms, prior to raising it with us in-house or it being responded to within the given time frame, we as a business reserve the right to cease the investigation of your complaint and this may result in not receiving a response from us.

If you decide to contact an external body regarding your complaint, such as The Health & Safety Executive (HSE), Doctor, Police, Solicitors etc., our further correspondence will be directly with the relevant external body.