Mango Indian Restaurant Policies

Mango Indian restaurant is a fine dining establishment, and we are happy to welcome everyone. However, we do operate certain policies.

Dress Code

Whilst Jacket or tie are not required, we do prefer smart casual dress. We are happy for diners to wear smart jeans but not ripped jeans, smart shorts are also acceptable. No flipflops allowed

Reservations

Currently only online reservations are being taken, this avoids misunderstandings and allows us to effectively manage diners and to fully comply with all Covid guidelines regards track and trace, also ensures we have the correct customer details should we need to get in touch with you. Reservations can be made via our website. Should you not find availability please call us on 020 7407 0333.

Allergens

Please mention at the time of reservation if you have any food allergies/intolerances. Full allergen information for our dishes is available upon request. Please ask your server

Food/Drink Consumption

It is not permitted to bring any food or drinks from outside. We expect all our guests to drink responsibly, and management have the right to refuse alcohol. Please drink responsibly. For more information visit www.drinkaware.co.uk.

Credit Card Holding

All reservations require credit card details to be entered for holding purposes. Your credit card will not be charged at reservation. We operate a strict cancellation policy, should you cancel less than 24 hours of your reservation or fail to show up, your credit card will be charged £20 per person.

All bookings over require a credit card to make the reservation. In the event the booking is not honoured or is cancelled with less than 24 hours’ notice or a no-show, a fee of £20 per person would be charged to the card. Please note special terms and conditions may apply for key seasonal dates.

All payment card details are held, and any cancellation fees will be processed, by Stripe Payments UK Ltd who act on behalf of Mango Indian Southampton. For full details of Stripe’s policy, plese visit https://stripe.com/gb/privacy.

Last Orders

Our kitchen closes at 10:30pm Monday-Saturday, 10pm on Sunday.

Personal Belongings

Mango Indian restaurant does not accept any liability for the loss or damage to your personal belongings while dining in with us. Please ensure your valuables are looked after at all times.

Social Media

Users who post profanities, defamatory or liable comments will have their comments deleted from our social media and digital marketing platforms, and the user in question may be banned from making any further posts to our social media pages or digital marketing platforms. Should these comments be posted on any review platform, the review will be reported ot the relevant body.

Restaurant Theft

Mango Indian have a strict policy regarding theft. We have CCTV in operation 24/7. Anyone committing theft will face prosecution and will be banned from Mango Indian.

Service Charge

There is a discretionary 10% service charge added to your bill.

Complaints

If you experience a reason for complaint during your visit, in the first instance we would request you to raise this with a member of our staff at the time of complaint, this gives us opportunity to deal with it immediately in-house.

If they or a member of management are unable to resolve the issue, you will be required to submit a formal complaint in writing by emailing complaints@lovemango.co.uk

Once a formal complaint has been received, it will be fully investigated by the management team of the restaurant you visited, this may include reviewing on-site CCTV footage if we need to. Our aim is to fully respond to all formal complaints within 14 working days, however, if further information or evidence is required to complete the investigation, it may take longer. We will address all complaints.

If you choose to publish your complaint on any public platforms including Social Media platforms, prior to raising it with us in-house or it being responded to within the given time frame, we as a business reserve the right to cease the investigation of your complaint and this may result in not receiving a response from us.

If you decide to contact an external body regarding your complaint, such as The Health & Safety Executive (HSE), Doctor, Police, Solicitors etc., our further correspondence will be directly with the relevant external body.

MANGO INDIAN RESTAURANT OPERATES A STRICT NO DRUGS POLICY, NO SMOKING INSIDE THE RESTAURANT, INCLUDING THE USE OF E-CIGARETTES.
If you have any questions regarding our policies, please send us an email to info@lovemango.co.uk.

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